WiFi internet access

The Wellcome Trust provides free WiFi internet access for visitors to the Gibbs Building (215 Euston Road), and visitors to Wellcome Collection, its Conference Centre and the Wellcome Library (183 Euston Road).

The service is available by connecting your wireless device to SSID WellcomeNet and is subject to usage policy on free internet access.

What do I need to access the service?

A laptop computer or similar device.
A WiFi-compliant (802.11b/g) wireless network card

How do I know if my wireless network card is supported?

The WellcomeNet HotSpot is a WiFi 802.11g network; therefore, any WiFi-certified network card to this standard will work.

How do I log in to use the service?

Turn on your computer and set your wireless network card SSID to 'WellcomeNet'.

Where can I connect?

WiFi access is provided in all public spaces in the Gibbs Building and throughout Wellcome Collection. Look for this sign for coverage:

Can I use streaming video, video conferencing or VoIP (voice over internet protocol)?

Yes; however, these services are provided at 'best effort'. The Wellcome Trust reserves the right to terminate any wireless session that is restricting other users' access by consuming most or all of the available bandwidth.

Are any websites blocked?

Yes, some websites that have been deemed inappropriate for general use are not accessible through WellcomeNet.

Is the service monitored?

Yes, all computers using this service have their MAC (media access control) address logged and matched to the token number issued.

Troubleshooting guide

My browser does not connect to the start page

Check your proxy settings (Tools > Internet Options) are turned off as these are not required to use WellcomeNet.

Do I need to use wireless encryption protocol (WEP)?

No, WEP is not used on WellcomeNet and should be set to 'off'. Additionally, your WiFi card should be set to 'Infrastructure mode'.

Is the service free?

Yes, subject to the Trust's usage policy.

How do I get help using this service?

The WellcomeNet service is provided on a self-serve basis, so there is no support provided. If you have trouble connecting, there are public PCs with internet access in the Gibbs Building (ground floor) and in the Library.